1. How does this device work?
2. Is there a usage limit? If yes, What will happen if I exceed my data usage plan?
3. Will I need to charge the device?
4. Pocket WiFi compensation?
Compensation fee (USD$)
Pocket WiFi $155
USB lead/cable $6
AC charger $6
The protection pouch $6
Late Return Fee $Daily rate
5. What should I do if my device wont connect?
If you have issues with your wifi device please contact us.
iVideo customer Support: email:email@example.com | Facebook messenger ID: 886972704612
1. How do I rent a device?
2. Can I get the pocket WiFi in my country before I arrive in the U.S.A.?
3. How can I get my invoice?
4. What if my itinerary changed?
iVideo customer Support: TEL： 1-856-602-2234 | Email: firstname.lastname@example.org
5. Where will I have coverage of Europe WiFi?
Albania, Austria, Belgium, Bosnia, Bulgaria, Herzegovina Channel,Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Islands, Italy, Iceland, Ireland, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Romania, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, Vatican City
6. Does it come with instructions?
Yes, an instruction manual is included with the pocket WiFi.
7. Can I pick up at a specific time?
The device will be delivered before you arrive. Please be notice the pick up time of your selected pick up date, it may vary depending on pick up points.
8. Can I cancel my order?
You can cancel your order at least SEVEN business days before your pick up day, no cancellation fee will be applied. If you inform us after the device has been shipped, we will not receive a refund on your order. If you have the device in your possession you must return it to us immediately. “Fee will not be refunded if the delay pick up caused by personal issues, such as miss or forget the open hours of pick up points.”
9. Will my account be automatically refunded if I cancel my order?
We will give you the option upon cancelling your order. You will receive a full refund to your original form of payment or if you chose we can issue you store credit for future orders.
10. Can I extend my rental period?
Yes, contact us before your return date and we will apply your deposit to the balance.
11. Is there a deadline for when I can cancel my order?
Please contact us as soon as possible.
If your device has shipped, extra fees may apply. Please contact us via Facebook, Messenger or email. International phone calls will be at your own expense.
12. If I place an order but don’t pick it up, can I get my rental fee refunded?
Please contact us as soon as possible. If your device has shipped , extra fees may apply. Please contact us via Facebook, Messenger or email. International phone calls will be at your own expense.
The only exception would be if your pickup location unexpectedly closed which prevented the device from being delivered successfully, you will receive a full refund.
13. What should I do if I can’t pick up or return?
Please contact us by Facebook or Email via airport or hotel WiFi. If you need to make an international phone call it will be at your own expense.
14. Can you deliver the device to my country?
iVideo stores are located in Taiwan, Japan and US. The device can be shipped to any Taiwan or Japan or US address.
15. How do I know I placed my order successfully?
You will receive a confirmation email after payment or click here to check your order.
16. If I cannot Pick up and or return, what should I do?
Please contact us via Facebook or Email. International phone calls will be at your own expense.
17. When will iVideo start charging me for my rental?
We will make sure you receive your device one day before your rental period begins. The pick-up date you select will be the day iVideo starts charging you for our service. The return date you select will be end of your rental period. You will have a 24-hour window to drop-off/return